Bug Report
============

If your issue is not addressed in the user manual nor listed on our FAQ page, you can report your issue at our `Help Center <https://daoai.atlassian.net/servicedesk/customer/portals>`_. 

You can also reach out to us via support@daoai.com and our team will get back to you as soon as possible!

Search for Related Articles
-------------------------------------

.. image:: images/user_manual_search_bar.png

You can type in the keyword in the search bar located in the upper left side to look for related articles on your topic. 

.. image:: images/user_manual_search_result.png

For example, we searched for the keyword "point cloud", and all articles related to point clouds are listed in the result.

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Search for Related Bug Reports
-------------------------------------

.. image:: images/help_center_search_bar.png

You can search for the keyword, or adjust the filter to see if similar issues have been reported or resolved.

.. image:: images/help_center_see_bug_report_list.png

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Report a Bug
--------------

To report a bug, please go the `Help Center <https://daoai.atlassian.net/servicedesk/customer/portals>`_ and click "Report a Bug".

.. image:: images/help_center_home_report_a_bug.png

| You will be directed to the report a bug page.
| Please fill in as much information as possible (e.g. software version) so that we can resolve the problem as quickly as possible.

.. image:: images/help_center_report_bug_page.png

| To check your software version: 
| Locate the top menu bar → select "Help" → select "About DaoAI Studio".

.. image:: images/help_center_check_version.png

| You can find the software version under the DaoAI Studio logo. 
| In this case, the software version is 2.22.10.0_103.

.. image:: images/help_center_check_version_window.png


| If you encountered a crash, please attach the dmp file in your report.
| You can find the dmp file via the path C:\\ProgramData\\DaoAI\\Camera Studio\\Crashpad\\db\\reports.

If you cannot see the ProgramData folder, you may have to change the view settings:

.. image:: images/show_hidden_items.png

.. image:: images/show_program_data_folder.png

Here are some other information that would be nice to have in the Description section:

    - Steps to reproduce the issue
    - Software version, working environment
    - Your name
    - Contact email address and phone number (so that we can update you on the reported bug)

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